P R I V A C Y NOTICE
©2017 Daewoo Car Hire
Daewoo Car Hire
. Privacy Notice
Notice Last Updated: May, 2017
Welcome to the Privacy Notice of the Daewoo Autoland and their subsidiaries and affiliates, including, without limitation Daewoo Car Hire. DAN may change portions of this Privacy Notice from time to time, so be sure to check back. If we make a change that significantly affects your rights, we will notify you by way of a prominent posting on our websites, e-mail and/or postal mail prior to the change becoming effective. Please select any of the following hyperlinks to learn about the ways we collect, use, share and disclose personal information:
RENTING A VEHICLE
PHOTOS & VIDEO
ACCESS AND CORRECTION
RENTING A VEHICLE
When you make a reservation, rent a vehicle or join one of our programs, we collect personal information from you, such as: • name; • email address; • home and/or business address; • telephone numbers at which we can reach you; • date of birth; • payment information such as your credit or debit card details (security code is obtained for transaction only – we do not keep it); • information from driver’s license and/or other government issued identification; • special discount codes, partner member numbers, association memberships (for discounts, special privileges and points programs); and • other information that may be required to rent you a vehicle and/or provide you with services. We may also collect demographic information about you such as your age, gender, habits or preferences, where you rented the vehicle, were any special needs or equipment requested, whether you are part of a corporate or rewards program, where and when you returned the vehicle, customer service inquiries or complaints, payment arrangements, insurance preferences, gas consumption, mileage, accident history and other information related to the vehicle and your use of it. We use this information to administer your rental and also to better understand our customers and provide you with relevant offers. Some vehicles come equipped with a global positioning system (GPS) or similar type tracking device that may also collect information about the vehicle. To learn about vehicle data we collect, scroll down to read about Vehicle Data. When you purchase a gift certificate, we may collect the name and mailing address of the gift recipient in order to fulfill your order. We will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact our customer service at the details below. The information we collect is used to provide you with our great services (for example, renting a vehicle and providing discounts and offers) and for our business purposes (research and development of new products and services and enforcing our legal rights). One more thing: when you call us (from any phone), we may record or monitor the call for qualify control, training or similar purposes. VEHICLE DATA Some vehicles you rent from DAN may be equipped with devices which allow us to send commands to and receive certain information from the vehicle, including geolocation data from a global positioning system (GPS). These devices are turned on all the time, even when other services or other media in the vehicle is turned off. DAN and its partners may collect and process vehicle data about the vehicle itself, such as fuel level, odometer, speed, diagnostic and performance data, tire pressure, accident or damage data, and location and direction of travel data. This information assists us in providing our services (such as responding to unlocking door requests, remote start and stop and our unattended vehicle pick-up and return), software updates, product support, locating and responding to accidents, identifying reported lost, not returned, suspected of being stolen and stolen vehicles and as may be requested by law enforcement agencies. We may also use this information to determine certain fees to be charged in connection with our services. This data also helps us understand vehicle or driver related behavior such as traffic patterns, fuel efficiency, driving behavior, vehicle usage, environmental impacts and vehicle maintenance improvement. We may share vehicle data with third parties who assist us in providing and improving our services and with law enforcement agencies and others to protect our rights or to enforce the terms and conditions of our services.
PHOTOS & VIDEO
DAN uses third-parties to provide online or electronic ads on our behalf. These third parties use data about your visits to our websites and Apps usage to send you customized ads that may be of interest to you. This information is collected using cookies, scripts, pixel tags, etags, web beacons and other similar technologies by DAN and our third-party advertising partners. To learn more about our interest-based online marketing programs, read the sections above on Online Data. Want to learn about targeted advertising and what choices you have when it comes to marketing?
DAN sometimes also shares personal information with third-parties to help us with our marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or sending marketing communications. Don’t want to receive promotional and marketing emails and text messages from DAN and our partners? No problem! You can withdraw your consent at any time. See Your Choices below to find out how.
We use analytic software, such as Google Analytics and others, to help us to better understand the functionality of our software on our websites and Apps on your device. This software may record information such as how often you use our App, which features you use or don’t use in the App, aggregated usage, performance data, and where the App was downloaded from. This information isn’t connected to you. Want to learn about all the data and happenings when you visit our websites or use our Apps? Learn more under the Online Data section.
DAN’s websites, Apps and services are not for children under the age of 13. This includes any links to other websites that we provide for your convenience. We don’t knowingly collect personal information from children for any reason. If you think DAN has received personal information of your child or another minor, please contact us as the information at the bottom of this Privacy Notice.
Want to opt out of receiving promotional and marketing emails and text messages from DAN or our promotional partners? No problem! You can opt out in a few ways: • Log into your account and update your profile. • Click “unsubscribe” at the bottom of an email we sent you. • Go to our Key Contacts section below to email the customer service representative suited for you. We can still contact you regarding our business relationship with you, such as account status and activity updates, survey requests after you rent from us, reservation confirmations or respond to your inquiries or complaints, and similar communications. Want to close your account, stop doing business with DAN, or otherwise opt out of DAN collecting, using or disclosing your personal information? We will be sorry to see you go. Please contact our customer service representatives.
The security of your personal information is important to us. We take reasonable steps to make sure your information is protected from unauthorized use, access, disclosure, alteration, destruction or loss. For more sensitive personal information, we use firewalls and Transport Layer Security (TLS) encryption. We do not ask for sensitive information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or on a website not operated by DAN or its affiliates. If you do receive a suspicious request, do not provide your information and report it by contacting one our customer service representatives below. You are responsible for keeping your account passcode, membership numbers and pin numbers safe and secure. Don’t share those with anyone! If there is an unauthorized use or any other breach of security involving your information, you must notify us at the customer service contact information below as soon as possible! DAN is not responsible or liable for any loss or damage if your account passcode, membership numbers and pin numbers are stolen or used inappropriately.
ACCESS AND CORRECTION
Want to know if DAN has your personal information on file? Need to update your contact details or other information? Want DAN to delete your personal information? You play an active role in helping DAN keep your information up to date and accurate. You can update some of your information by logging into your account and editing your profile, or you can contact our customer service at the details below for assistance in accessing, correcting or deleting your personal information. We will respond to your request within a reasonable timeframe. We may take steps to verify your identity before granting access to your information or making corrections or deletion..
Want to talk to us? Check the list below to find out the best way to reach us. When you contact us, we may take steps to verify your identity for security purposes. I want to… How to reach us • Contact Daewoo Car hire customer service:
Phone: 08066513913 Email: firstname.lastname@example.org
Phone: 0802-322-4678 Email: gbengaoludairo@daewoocarhire.
©2017 Daewoo Car Hire
IF YOU EVER HAVE A PRIVACY-RELATED ISSUE WITH DAN YOU SHOULD CONTACT US FIRST.